Frequently Asked Questions

Who is Mercy Ships?

Mercy Ships is a global charity that has operated hospital ships in developing nations since 1978, bringing hope and healing to the forgotten poor by mobilising people and resources worldwide, serving all people without regard for race or religion.

Who is Mercy Ships Australia?

Mercy Ships Australia, based in Caloundra, Queensland, is part of a global network of offices whose mission is to promote the work of Mercy Ships through fundraising, volunteer recruitment and the procurement of materials and services.

Where does Mercy Ships serve?

Mercy Ships is dedicated to serving the people of Africa. With the support and prayers of friends like you, we can say to the suffering men, women and children of Africa, “Mercy is on its way!”.

Which African countries have you visited?

Senegal, Gambia, Guinea, Sierra Leone, Liberia, Cote d’Ivoire, Ghana, Togo, Benin, Republic of Congo, Madagascar.

Donations

Are donations to Mercy Ships Australia tax-deductible?

Yes. Donations of $2 or more to the Relief Fund are tax-deductible. 

How is the money I donate to Mercy Ships used?

82c of each dollar Mercy Ships receives goes straight to our Ship and Field Operations – providing surgeries and world-class medical care to those who have no other hope. 11c is set aside for Fundraising while 7c covers General and Administrative expenses.

Why haven’t I received a tax receipt for my donation?

If you have recently donated to Mercy Ships Australia and not received your tax receipt by mail or donated online and not received a donation acknowledgement by email, please contact our National Office by calling 1300 739 899 or emailing msaust@mercyships.org.au to ensure we have the correct contact details for you.

If you have signed up as a regular donor to Mercy Ships Australia, you will receive an annual tax receipt for all of your gifts at the end of the financial year.

Can I change my regular donation to Mercy Ships Australia?

Yes. If you would like to reduce, increase or alter the frequency of your regular donation to Mercy Ships Australia, please contact our National Office by calling 1300 739 899 or emailing msaust@mercyships.org.au

How do I cancel my regular donation to Mercy Ships Australia?

We understand that you may no longer be in a position to continue your regular donations to Mercy Ships Australia. To cancel your regular donation, please contact our National Office by calling 1300 739 899 or emailing msaust@mercyships.org.au

Can I donate to Mercy Ships Australia by phone?

Yes, you can. Please call our National Office on 1300 739 899 and we’ll process your donation over the phone.

Can I donate to Mercy Ships Australia by direct deposit?

Yes, you can. Please call our National Office on 1300 739 899 to request our bank account details.

Can I donate to Mercy Ships Australia by direct debit?

Yes, you can. Please download our Direct Debit Request & Service Agreement. Alternatively, please contact our National Office by calling 1300 739 899 or emailing msaust@mercyships.org.au to request a copy be mailed to you.

Can I specify which Mercy Ships program my donation is used for?

Yes. To view what types of surgeries and community development programs Mercy Ships undertakes, visit our Ship's Store online shop.

You can also specify which program your donation is used towards when donating by phone or mail.

What happens to my donation when a Mercy Ships program is fully funded?

Donor designation while be honoured to the fullest extent possible. In the event that any project becomes fully funded or circumstances change, we will apply the gift to meet another similar project, or where the need is greatest.

I am a Mercy Ships supporter and have changed my contact details.

Please contact our National Office by calling 1300 739 899 or emailing msaust@mercyships.org.au

I no longer wish to receive communications from Mercy Ships Australia.

Please contact our National Office by calling 1300 739 899 or emailing msaust@mercyships.org.au

Annual Tax Receipts

I still haven’t received my annual tax receipt. Where is it?

Processing annual receipts can take some time. If you haven’t received your annual tax receipt from Mercy Ships Australia and need to complete your tax return, please contact our National Office by calling 1300 739 899 or emailing msaust@mercyships.org.au to request the total amount you have given during the financial year.

Please note that annual tax receipts are only provided to regular donors. If you have given a one-off donation, you will receive your tax receipt by mail or email at the time of your donation.

I gave through a workplace giving program.  Why haven’t I received an annual tax receipt?

For workplace giving, your employer is responsible for providing confirmation of your contributions for the financial year.

Abel can now walk

Donate today to save lives

Donate today to save lives

Your donations help provide FREE surgical operations and medical care to the poorest of the poor who cannot afford or do not have access to medical care

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